How Does Valley Handle Reply Management and Conversations?

Valley automatically categorizes responses into five primary buckets: Interested (clear buying intent or meeting acceptance), Maybe Interested (requesting information or showing curiosity), Not Interested (explicit rejection or not now), Out of Office (automatic replies or absence notices), and Human Handover (complex situations requiring manual control).

The categorization uses AI to understand context beyond keywords. "Let's chat" signals interest while "Let's reconnect next quarter" goes to maybe interested. Valley recognizes objections versus rejections, questions versus interest, and timing issues versus fundamental misalignment. Users can manually recategorize responses, and Valley learns from these adjustments.

Can Valley Handle Complex Multi-Step Conversations?

Valley excels at sequential conversation management through intelligent context retention. Each response draft considers the entire conversation history, prospect's original context and company research, previous objections or questions raised, commitments made in earlier messages, and natural conversation flow progression.

Valley won't repeat information already covered or contradict previous statements. If a prospect raises specific concerns, Valley addresses them directly. The platform remembers scheduling attempts, pricing discussions, and feature requests across multiple exchanges. This continuity creates natural conversations that build toward meetings rather than circular exchanges.

What's Valley's Approach to Following Up After No Response?

Valley's follow-up strategy balances persistence with respect. For initial non-responses, Valley sends 2-5 follow-ups (user configured) with increasing time gaps: 3 days, 5 days, 7 days, then 14 days typically. Each follow-up evolves rather than repeats - referencing different value propositions, sharing relevant insights, or suggesting future reconnection.

For responses that go cold, Valley can be configured to follow up after specific periods. However, this requires manual initiation - Valley won't automatically re-engage cold conversations. Users export these for CRM tracking or calendar reminders. Best practice involves 30-60-90 day re-engagement cycles with fresh angles rather than "just checking in" messages.

How Does Valley's Unified Inbox Work for Teams?

Valley's unified inbox revolutionizes team response management. All team member conversations appear in one interface, filterable by sender, campaign, response type, or date. This centralization enables single-person response management for entire teams or collaborative handling with clear ownership.

The inbox maintains context - each conversation shows prospect details, research summary, ICP score, campaign source, and conversation history. Team members see who handled previous responses and can add internal notes. This visibility prevents duplicate effort while ensuring consistent communication. Agencies particularly value unified inbox for managing multiple client accounts efficiently.

Can Valley Draft Different Response Types Based on Prospect Reactions?

Valley intelligently adapts response styles based on prospect sentiment. For interested prospects, Valley suggests meeting times and sends calendar links. For skeptical responses, it provides proof points and case studies. For questions, it gives detailed but concise answers. For objections, it acknowledges concerns and reframes value. For timing issues, it suggests appropriate follow-up periods.

Valley doesn't use templates for replies - each is generated fresh based on context. This ensures responses feel natural and specific rather than canned. The AI understands subtle sentiment differences: enthusiasm versus polite interest, genuine objections versus brush-offs, and buying questions versus tire-kicking.